Delete Your LoftSync Account

Last revised: 12 October 2026

You can request deletion of your LoftSync account and associated data without having to call or email us.

1 Before deletion

Before confirming permanent deletion, make sure you have retained any content you wish to keep. If you would like to request a copy of your LoftSync data before deletion, contact [email protected]. Deletion covers only LoftSync and its separate data. Your BRICON sign-in account and other services remain unaffected.

If you have an Apple or Google subscription, use the platform’s subscription settings to cancel future renewal. Deleting your LoftSync account does not automatically stop platform billing. Apple: https://apps.apple.com/account/subscriptions/. Google Play: https://play.google.com/store/account/subscriptions.

Deleting your account does not automatically cancel subscriptions billed directly by BRICON through Stripe. Cancel future renewal in the LoftSync Store before deletion. If you cannot access it, contact [email protected] to cancel your direct subscription. Contact [email protected] about outstanding invoices or refund rights; you can do so after deletion.

2 Request deletion

In LoftSync, open account settings and select the account deletion option. You can also go directly to LoftSync Account Console without installing the app. Sign in, review the deletion information and confirm. We may ask you to reauthenticate to protect your account. If you have forgotten your password, use the reset option on the sign-in page.

If the deletion flow is unavailable or you cannot recover account access, contact [email protected] for assistance. Support is an alternative for access problems, not a mandatory extra step in the normal deletion flow.

3 What we delete and retain

When you delete your LoftSync account through the LoftSync Account Console, your account is deleted and your associated pigeon, pedigree, breeding and loft data is anonymised so that it is no longer linked to you or your deleted account

If you contact us directly and request deletion of all your data, we delete your LoftSync account and associated user content, including photographs and pigeon, pedigree, breeding and loft records. We do not keep your private content merely because it concerns animals rather than people. We request applicable deletion from our processors as part of this process. Anonymised data relating to pigeon rings and lineage relationships between pigeons may be retained.

Limited records may be retained for necessary legal, accounting, security, fraud-prevention or legal-claims purposes. The data categories, purposes and retention periods are set out in the Privacy Policy. Truly anonymous aggregate statistics may remain only where they cannot identify you or reconstruct your private content.

Within 21 days of your confirmed deletion request, we delete LoftSync data from operational storage and remove or expire remaining copies in our protected backups, subject to the limited retention exceptions above; deletion instructions are reapplied if a backup is restored. Google’s separate OCR-related retention follows its own periods described in the Privacy Policy; the 21-day BRICON deletion period does not shorten those periods. We acknowledge your request and confirm completion.

Copies you exported, copies on other people’s devices or records separately created and held by other users may be outside our control. This does not remove your rights concerning personal data in such records. Follow the local-data instructions at Local Data Information for any remaining device copies.

4 Deletion cancellation and withdrawal

Deletion removes your account and data; cancellation stops future renewal. Withdrawal or statutory termination may entitle you to a refund. Deletion does not replace these requests or remove your rights. See Cancellation and Withdrawal.

Privacy requests and contract questions: [email protected]. BRICON NV, Europark-Oost 15/C, 9100 Sint-Niklaas, Belgium; +32 3 777 39 74.